Dr Jack Shih Dental Practice
According to our open methodology, this clinic scored 58.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #14 of 26 ranked clinics · Last checked: 17 September 2026
58.3/100
Positions by Rating Profile
- Overall Transparency & Trust#1458.3/100
- Best for Expats#1358/100
- Best for Dental Implantsnot ranked
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1243.4/100
- Best English-speaking Clinics#1165.3/100
- Best for Families / Children#1458.6/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found on own website (drjackshih.co.za).
Summary
General and restorative dental practice in Sandton City led by Dr Jack Shih. Services include general and cosmetic dentistry, root canal treatment, whitening, dentures and pediatric dentistry. Prices not published.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Medical Infrastructure: 3.5 of 11 verifiable points (missing: implantology; orthodontics; oral surgery; emergency care)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ✓ | Dentist names listed [s1] | 3/3 |
| ✓ | Dentist specializations listed [s1] | 2/2 |
| ✓ | Real clinic photos Genuine headshot of the named dentist on the clinic's own About page [dr-jack-shih-dental-practice-deepen] | 2/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details [s1] | 2/2 |
| ✓ | English website version [s1] | 2/2 |
| ✓ | Address and map published [s1] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
17 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) Star histogram read live on 2026-09-07 from the place page: 148 five-star, 1 four-star, 0 three-star, 0 two-star, 0 one-star. The buckets sum to 149, matching the 149 in the place-page header exactly, and the weighted mean 4.993 reproduces the published 5.0. [gmp1] | 6/6 |
| ◐ | Google review volume Read live on 2026-09-07 from the place-page header; the star histogram sums to the same figure. The card previously held 148, read on 2026-08-25 — the listing has grown by 1 since. [gmp1] | 2/3 |
| ✓ | Review recency The newest review visible is 1 month old, which proves the within-3-months bucket and no better; the Newest sort does not open to automation in Maps, so the true newest review may be more recent than this. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. [gmp1] | 3/3 |
| ✓ | Clinic responds to reviews The owner replied to two of the three reviews Google renders, in the dentist's own first person; the third, a month old, carries no reply. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. [gmp1] | 2/2 |
| ✓ | No recurring complaints No repeated complaint theme appears in the visible sample, and there is no unread negative tail to qualify it: the histogram records zero one-star, zero two-star and zero three-star ratings across all 149. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. [gmp1] | 2/2 |
| ✓ | No suspicious review patterns The 148/1/0/0/0 shape was examined rather than assumed, because a near-total five-star wall over a 149-review base is unusual on its face. The three visible reviewers hold 1, 4 and 28 reviews (the last a Local Guide with 93 photos), their dates span one to four months, and the treatments differ — years of continuing care, a first visit by an anxious patient, and a chipped-crown repair plus fillings. No repeated wording and no date cluster, so no manipulation signature; the shape is recorded. Sample: the 3 reviews Google Maps renders on the place page in its own relevance order. [gmp1] | 2/2 |
| ✗ | Active Facebook presence The clinic's Facebook page "Dr Jack Shih" has had no posts since November 2021 and has no reviews: no active presence [dr-jack-shih-dental-practice-deepen-19] | 0/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing; the clinic's own website has no TripAdvisor link [dr-jack-shih-dental-practice-deepen-14] [dr-jack-shih-dental-practice-deepen-15] | 0/0.5 |
| ✗ | Other review platforms No profile on WhatClinic (checked 2026-09-29), Hellopeter, Dental Departures or Trustpilot (checked 2026-10-02). [dr-jack-shih-dental-practice-deepen-16] [dr-jack-shih-dental-practice-deepen-18] [dr-jack-shih-dental-practice-g6] [dr-jack-shih-dental-practice-g6-2] [dr-jack-shih-dental-practice-g6-3] | 0/0.5 |
Medical Infrastructure
3.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Digital X-rays and intra-oral camera described in the visit-flow explanation [dr-jack-shih-dental-practice-deepen-2] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✗ | Implantology [s1] | 0/2 |
| ✗ | Orthodontics Full 6-service list read (cosmetic, dentures, endodontic, general/cleaning, paediatric, teeth whitening); no orthodontics service or page [dr-jack-shih-dental-practice-deepen-9] | 0/2 |
| ✗ | Oral surgery Same full service list; no extraction/oral surgery service [dr-jack-shih-dental-practice-deepen-10] | 0/2 |
| ✓ | Pediatric dentistry [s1] | 1.5/1.5 |
| ✗ | Emergency care No emergency service or page found across services, about, contact and new-patient pages [dr-jack-shih-dental-practice-deepen-11] | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
7 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✗ | Convenient opening hours Google Business Profile hours are Monday-Friday 9 AM-5 PM only [dr-jack-shih-dental-practice-deepen-3] | 0/1.5 |
AI & Search Visibility
5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist South Africa", "English speaking dentist South Africa", "dental implants South Africa", "emergency dentist South Africa", "South Africa dental clinic for expats".
| ✓ | Mentioned for: best dentist South Africa Clinic site ranks 3rd for "best dentist Johannesburg" on 2026-09-17 [dr-jack-shih-dental-practice-deepen-4] | 1/1 |
| ✓ | Mentioned for: English speaking dentist South Africa Clinic site ranks 3rd for "English speaking dentist Johannesburg" on 2026-09-17 [dr-jack-shih-dental-practice-deepen-5] | 1/1 |
| ✗ | Mentioned for: dental implants South Africa Not present in the top web results for "dental implants Johannesburg" on 2026-09-17 [dr-jack-shih-dental-practice-deepen-6] | 0/1 |
| ✗ | Mentioned for: emergency dentist South Africa Not present in the top web results for "emergency dentist Johannesburg" on 2026-09-17 [dr-jack-shih-dental-practice-deepen-7] | 0/1 |
| ✗ | Mentioned for: South Africa dental clinic for expats Not present in the top web results for "Johannesburg dental clinic for expats" on 2026-09-17 [dr-jack-shih-dental-practice-deepen-8] | 0/1 |
| ✓ | Structured data on website Dentist/Organization JSON-LD present [dr-jack-shih-dental-practice-deepen-12] | 1.5/1.5 |
| ✗ | Google indexing quality own domain drjackshih.co.za does not appear at all; the exact-phrase query surfaces only two results, both self-pages on our own johannesburgdentalrating.com — confirmed empty of the own domain on a second instance, paulgo.io, which returned the identical two self-pages (web search 2026-09-07) [giq1] | 0/2 |
| ✓ | Dedicated service pages Six individual service pages with distinct content [dr-jack-shih-dental-practice-deepen-13] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr Jack Shih [s1] | Digital dentistry, endodontics, restorative dentistry (BDS, University of the Witwatersrand) | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://drjackshih.co.za/ |
|---|---|
| Phone | 011 784 9260 |
| 074 615 1817 | |
| https://www.facebook.com/DrJackShih | |
| Google Maps | Map listing |
| Address | Suite 114 Medical Mews, Sandton City Mall, Sandton, 2196 |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://drjackshih.co.za/ | address, phone, WhatsApp, dentist, services | 2026-07-14 |
| dr-jack-shih-dental-practice-refresh | https://www.google.com/maps/place/Dr+Jack+Shih+Dental+Clinic+Sandto… | most recent review shown as posted 'a month ago' (viewed 2026-08-25) | 2026-08-25 |
| gmp1 | https://www.google.com/maps/place/Dr+Jack+Shih+Dental+Clinic+Sandto… | The clinic’s Google Maps place page — the one this card already records as contacts.googleMapsUrl — opened and read live in a real browser on 2026-09-07: star rating, review-count header, full star histogram read from the accessibility labels, review dates, review content and owner replies. The listing opens as «Dr Jack Shih Dental Clinic Sandton» and publishes drjackshih.co.za and +27 11 784 9260. Provenance: owner-managed — no «Claim this business» prompt, and the owner replies under two of the three visible reviews. | 2026-09-07 |
| giq1 | search:"Dr Jack Shih Dental Practice" Johannesburg | own domain drjackshih.co.za does not appear at all; the exact-phrase query surfaces only two results, both self-pages on our own johannesburgdentalrating.com — confirmed empty of the own domain on a second instance, paulgo.io, which returned the identical two self-pages | 2026-09-07 |
| dr-jack-shih-dental-practice-deepen | https://drjackshih.co.za/about/ | About page team photo "dr-jack-shih-dentist-sandton-1" shows an individual portrait matching the practice's own name, alongside a matching receptionist photo ("mimi-receptionist-dentist") | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-2 | https://drjackshih.co.za/services/ | "What to expect at your dental visit": "We will then take X-rays and digital photographs of your teeth and mouth. At our practice this is done with the help of an intra-oral camera, digital x-rays and dental instrumentation." | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-3 | https://www.google.com/maps?cid=5774371597180182213&hl=en | Google Business Profile hours read on 2026-09-17: Monday-Friday 9 AM-5 PM; Saturday and Sunday closed — no evening or weekend hours | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-4 | search:best dentist Johannesburg | Web search on 2026-09-17: result 3 of 9 — https://drjackshih.co.za/about/, the clinic's own site | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-5 | search:English speaking dentist Johannesburg | Web search on 2026-09-17: result 3 of 9 — https://drjackshih.co.za/about/, the clinic's own site | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-6 | search:dental implants Johannesburg | Web search on 2026-09-17: results 1–9 were whatclinic.com, advancedspecialiseddentistry.co.za, designersmilesinc.co.za; the clinic's site and name were not among them | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-7 | search:emergency dentist Johannesburg | Web search on 2026-09-17: results 1–9 were facebook.com, whatclinic.com, emergencydentistjhb.co.za; the clinic's site and name were not among them | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-8 | search:Johannesburg dental clinic for expats | Web search on 2026-09-17: results 1–9 were recomed.co.za, expatfocus.com, whatclinic.com; the clinic's site and name were not among them | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-9 | https://drjackshih.co.za/services/ | Site's own service pages (sitemap-confirmed 6 pages) cover cosmetic dentistry, dentures, endodontic treatments, general dentistry/cleaning, paediatric dentistry and teeth whitening only | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-10 | https://drjackshih.co.za/services/ | Site's own service list (6 pages) has no extraction or oral-surgery category; the FAQ page mentions extractions only as a generic consequence of untreated gum disease, not as an offered procedure | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-11 | https://drjackshih.co.za/services/ | "Emergency" does not appear on the services index, the 6 individual service pages, About, Contact or New Patients pages | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-12 | https://drjackshih.co.za/about/ | Page carries schema.org JSON-LD @type ["Dentist","Organization"] with address, telephone, openingHours | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-13 | https://drjackshih.co.za/services/ | Sitemap and services index confirm six separate URLs (/services/cosmetic-dentistry/, /dentures/, /endodontic-treatments/, /general-dentistry-and-teeth-cleanning/, /paediatric-dentistry/, /teeth-whitening/) | 2026-09-17 |
| dr-jack-shih-dental-practice-deepen-14 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Dr%20Jac… | TripAdvisor autocomplete for the clinic's name: 12 results, none a Johannesburg dental practice | 2026-09-29 |
| dr-jack-shih-dental-practice-deepen-15 | https://drjackshih.co.za/ | Clinic's homepage, read 2026-09-29 (472 KB), has no link to a TripAdvisor page; the word appears only in the site theme's social-icon styles | 2026-09-29 |
| dr-jack-shih-dental-practice-deepen-16 | https://www.whatclinic.com/dentists/south-africa/johannesburg | WhatClinic's Johannesburg directory (4 pages, 42 listings), read 2026-09-29: this clinic is not among them | 2026-09-29 |
| dr-jack-shih-dental-practice-deepen-18 | https://www.whatclinic.com/sitemap.xml | WhatClinic's index of all its clinic profiles, read 2026-09-29: none of its 193 dentist profiles in South Africa carries this clinic's name; the Johannesburg-area profiles missing from the directory pages were opened and none is at this clinic's address | 2026-09-29 |
| dr-jack-shih-dental-practice-deepen-19 | https://www.facebook.com/DrJackShih | Page "Dr Jack Shih" (Dentist & Dental Office, Johannesburg): address Suite 114 Medical Mews, Sandton City Mall, phone +27 11 784 9260 and website drjackshih.co.za, all matching the clinic; 30 followers, no reviews, most recent post November 2021 | 2026-09-30 |
| dr-jack-shih-dental-practice-g6 | https://www.hellopeter.com/search?searchTerm=jack%20shih | Hellopeter, read 2026-10-02: business pages under the practice's name (/dr-jack-shih-dental-practice, /dr-jack-shih) return "Page Not Found", and its search for "jack shih" lists no business | 2026-10-02 |
| dr-jack-shih-dental-practice-g6-2 | https://www.dentaldepartures.com/ | Dental Departures: its clinic search for Johannesburg, read 2026-10-02, returns no Johannesburg location (the city is not covered) | 2026-10-02 |
| dr-jack-shih-dental-practice-g6-3 | https://www.trustpilot.com/review/drjackshih.co.za | Trustpilot, read 2026-10-02: no company page for drjackshih.co.za, the practice's own domain (page not found) | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-09-30 | Read the clinic's own Facebook page: it carries the clinic's address, phone and website, but its most recent post dates from November 2021 and it has no reviews. Recorded: no active presence on Facebook. |
| 2026-09-29 | Checked TripAdvisor's own search and WhatClinic's Johannesburg directory: no listing on either platform. The clinic's website carries no TripAdvisor link. |
| 2026-09-17 | Search visibility checked on 2026-09-17 for the standard Johannesburg queries: present for "best dentist Johannesburg", "English speaking dentist Johannesburg"; not present for "dental implants Johannesburg", "emergency dentist Johannesburg" and "Johannesburg dental clinic for expats". |
| 2026-09-17 | Re-read on 2026-09-17: the clinic's website (services index, six treatment pages, about, contact and new-patients pages) and its Google listing. Recorded: a genuine team photo on the About page, digital X-rays described in the visit-flow explanation, no orthodontics, oral-surgery or emergency service across the site's own six-service list, weekday-only hours with no evening or weekend slot, Dentist/Organization structured data, and six dedicated treatment pages. Still unverified: Facebook and TripAdvisor presence, other review platforms, CBCT/3D imaging, and work with international patients. |
| 2026-09-07 | aiVisibility.googleIndexingQuality measured for the tail via the Y3c web search route: query "Dr Jack Shih Dental Practice" Johannesburg on opnxng.com (2026-09-07). Written now: googleIndexingQuality null → poor. own domain drjackshih.co.za does not appear at all; the exact-phrase query surfaces only two results, both self-pages on our own johannesburgdentalrating.com — confirmed empty of the own domain on a second instance, paulgo.io, which returned the identical two self-pages. This card enters the country directory southafrica-dental as a twin of this city site and carries no entry in data/research/*.json (johannesburg-dental has no research directory at all — this card in clinics.json is the sole record), so import-research.js never had a file to read this field from; it stayed null through the whole of until measured directly here. This was the last of the 5 remaining southafrica twin cards with a null googleIndexingQuality; now has 204/204 cards evaluated for this field. The country twin on southafrica-dental was re-synchronised from this card in the same step; the two copies are identical except for the twin’s city key. |
| 2026-09-07 | Reputation block measured live on 2026-09-07, which opened this clinic’s Google Maps place page in a real browser. The manual browser check could not reach these ten cards: they enter the country directory southafrica-dental as twins of this city site, carry no entry in data/research/*.json, and import-research.js therefore left them untouched, so their respondsToReviews, recurringComplaints and suspiciousReviewPatterns had never been assessed at all. Written now: googleRating 5.0 → 5.0; googleReviewCount 148 → 149 (histogram 148/1/0/0/0 = 149, weighted mean 4.993); reviewRecency within_3_months (unchanged, re-proved); respondsToReviews null → true; recurringComplaints null → false; suspiciousReviewPatterns null → false. The histogram sums to the place-page header count exactly and its weighted mean reproduces the published rating to one decimal. Fields this pass did not measure are untouched. The country twin on southafrica-dental was re-synchronised from this card in the same step; the two copies are identical except for the twin’s city key. |
| 2026-08-25 | License verification 2026-08-25 against HPCSA iRegister: a same-surname, same-city active dentist record (Chih-Hsu Shih, DP 0108880) exists but the registered first name does not match 'Jack Shih'; recorded null due to unresolved name ambiguity, not false. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website, address, phone unchanged and clinic open (Google Business Profile now lists it as 'Dr Jack Shih Dental Clinic Sandton'); captured Google rating 5.0 (148 reviews, latest review ~1 month ago). |
A question or a correction?
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